Privacy Statement

Business information. Legal entity name, trade names, employer identification number (EIN) or other tax identification, business addresses, phone and email, legal structure, state of incorporation, officer and ownership information, and the information contained in the documents executed during onboarding, including the customs power of attorney, credit application, and related authorizations.

Personal information of representatives. For the individuals who act for a client we collect names, titles, business contact details, and signatures. For the officer executing the customs power of attorney we also collect a government-issued photo identification image, as the power of attorney packet requires, together with the technical records of the signing session (such as timestamps, IP address, and document integrity data) that form the audit certificate.

Financial information. Credit application information, including requested terms, trade references, and banking reference details, used for credit evaluation.

Payment card information. We do not collect or store payment card numbers or security codes. Card payments are made only through our payment processor’s secure hosted page. We retain only the last four digits and expiration date for reference.

Website information. Standard technical information such as IP address, browser type, device information, and pages visited, collected through server logs and through website analytics and tag-management technologies (our sites currently use Google Tag Manager and a third-party analytics tag), which may set cookies or similar identifiers. These technologies are used to understand site usage and improve the site; they are not used to make decisions about clients.

We collect information directly from you during onboarding and in the course of providing services. We also obtain information from public and governmental sources, including state business registries, Internal Revenue Service taxpayer identification matching, and government sanctions and watchlist screening, and from the verification, credit, and insurance service providers described in Section 6.

To verify the identity, existence, and standing of a client business and the authority of the individual signing on its behalf before we begin providing services, consistent with our legal obligations as a licensed customs broker. To prepare, execute, and retain the documents required for our services, including the customs power of attorney and CBP importer identity filings. To comply with law, including U.S. Customs and Border Protection recordkeeping and confidentiality regulations (19 CFR parts 111 and 141), due diligence obligations applicable to customs brokers, and lawful requests from government authorities. To evaluate and administer credit terms, working with our trade credit insurer. To provide, invoice, and support the services, and to communicate with you about them. To maintain the security and integrity of our systems.

During onboarding we verify the information you provide through automated checks against authoritative sources, including state business registries, IRS taxpayer identification records, registered officer information, and government sanctions lists. The results are used to pre-fill your documents and to create the due diligence record we are required to maintain.

Automated checks do not make final decisions about you. Any result that is not a clear confirmation is reviewed by Transmodal personnel, and no prospective client is declined solely by an automated decision.

Transmodal uses software tools, including tools incorporating artificial intelligence, to assist our personnel in their work. Such tools operate under human supervision. Our onboarding verification and document execution process itself is deterministic: it does not use artificial intelligence models to make or recommend decisions, and client information submitted during onboarding is not provided to external artificial intelligence services as part of that process.

We share information only as needed to provide the services and meet our obligations, with: verification service providers that perform the registry, taxpayer identification, sanctions, and identity checks described above; our trade credit insurer in connection with credit decisions; sureties, in connection with customs bonds where applicable; our payment processor, which collects card details directly; U.S. Customs and Border Protection and other government agencies where required in connection with the services or by law; our professional advisors under duties of confidentiality; and a successor entity in the event of a corporate transaction. We do not sell personal information.

Client records maintained in our capacity as a customs broker are confidential under 19 CFR 111.24 and are disclosed only as permitted by law.

Records relating to customs business, including executed powers of attorney and the associated verification evidence, are retained for at least five years as required by 19 CFR 111.23. Personal information held in our onboarding intake systems is purged within thirty days after onboarding completes, with the retained record copy held in our restricted records library. Government identification images are stored encrypted, accessible only to compliance personnel, and retained only as long as our compliance retention schedule requires. Payment card numbers and security codes are never retained.

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption of sensitive fields at rest and in transit, restricted-access record libraries limited to named personnel, access logging, and retention limits. No method of transmission or storage is completely secure, but we maintain and test these controls as part of our compliance program.

You may review and update the business documents and information we hold through your Transmodal documents page or by contacting us. You may opt out of non-essential communications at any time.

Depending on your state of residence, individuals may have rights under state privacy laws, such as the right to know, correct, or delete personal information, subject to exceptions that apply to information we must retain by law, including customs records. To exercise a right, contact us as described below; we will verify the request and respond as the applicable law requires. We do not discriminate against anyone for exercising privacy rights.

Privacy questions and requests: Transmodal Corporation, Attention: Privacy Requests, 545 Island Road, Ramsey, NJ 07446, USA · info@transmodal.net · 1-888-712-2746. Transmodal does not designate a separate privacy officer; requests are handled by our management and compliance personnel.

We may update this statement from time to time. Each version carries a version number and effective date, we maintain a version history, and the version in effect when you complete onboarding is recorded with your onboarding record. If we make material changes, we will notify active clients by email or through the documents page before the changes take effect.